Last updated: 8 January 2026
Due to the bespoke nature of our products, the following items are made to order and manufactured to customer specifications:
Venetian Blinds
Vertical Blinds
Blackout Blinds
Made-to-Measure Blinds
Once production has begun, orders for these products cannot be cancelled, returned, or refunded, unless the product is faulty or not as described.
If your order arrives faulty, damaged, or incorrect:
You must notify us within 14 days of delivery or installation
We may request photographic evidence
Where appropriate, we will offer a repair, replacement, or refund
If you wish to cancel an order before production has started, please contact us as soon as possible.
Cancellations may be accepted at our discretion if manufacturing has not yet begun.
This policy does not affect your statutory rights under the Consumer Rights Act 2015.